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Customer Experience Ambassador

2 months ago

Mount Vernon, New York, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage with customers in friendly conversation, ask open-ended questions, and escort them to the desired product.
  • Sales and Service: Process customer transactions efficiently and professionally at the cutting counter and cash register. Utilize product knowledge to suggest services and build strong customer relationships.
  • Team Leadership: Assist the Store Management team in leading the store team members, observing and coaching individuals, and performing operational duties such as opening and closing the store.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ years of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays
What We Offer
  • Competitive Pay: $16.28-$26.50 per hour
  • Benefits: Medical, dental, and vision benefit plans, company-paid life insurance, and paid time off
  • Professional Development: Opportunities for career growth and advancement