Clinical Specialist, Cardiothoracic Expert

2 weeks ago

Chicago, Illinois, United States Getinge Full time
Job Overview

The Clinical Specialist, CT position provides strategic account management, expertise, and support with respect to Getinge Cardiac Assist products in an identified geographical area. The position provides customer training and education on responsible product portfolio including supporting product evaluations. The position supports and collaborates with the implementation team to ensure successful client outcomes. The position also indirectly sells and promotes Getinge Cardiac Surgery products within the defined geographic territory, by focusing on key accounts and expanding the usage of Cardiac Surgery products through clinical evaluations, presentations, and customer support.

Key Responsibilities
  • Serve as a key business partner to clients in the field, by developing and maintaining strong customer relationships.
  • Develop and understand Business Plans for assigned geographic territory.
  • Develop relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital.
  • Proactively understand customer needs and when complaints arise regarding products, develops creative and feasible solutions or working with other related personnel (e.g., clinical research, marketing) to develop optimal solutions.
  • Support the needs of the client, including but not limited to product demonstrations, in-services, case support, product complaints etc. In addition, identifying types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which Getinge products can best address their specific needs.
  • Observe actual procedures within varying departments of hospital accounts to gain insight into the specific nuances of each physician and each member of the clinical staff. Support in-services and staff training on assigned products.
  • Ongoing discussion and reviews with local reps to provide input on the needs, issues, and suggestions in the development of their business plans, to help the organization achieve its annual Cardiac Surgery sales goals.
  • Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals).
  • Establish and maintain a business climate that fosters positive and cooperative working relationships with customers, and all Getinge personnel, resolve problems that may develop to the mutual benefit of the customer and Getinge.
  • Comply with all health and safety codes and procedures as mandated by Getinge policies, customer requirements and regulatory agencies.
  • Support existing products utilized by customers and support new Cardiac Surgery installations as needed during regular visits with current customers and/or potential Cardiac Surgery customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
Requirements
  • Bachelor's Degree or an equivalent combination of education and experience.
  • Minimum combined 5 year's applicable clinical experience in a Hospital environment and/or sales support including product education and training required.
  • Must have a valid driver's license.
Preferred Skills
  • Demonstrated record of success or achievement in clinical positions.
  • Solid understanding of specified functional area, and application of business concepts, procedures, and practices.
  • Capable of managing time and resources within the assigned territory in conjunction with near-term plans to ensure the territory's objectives are achieved.
  • Must perform this job in a quality system environment, ensuring compliance with governmental regulations and maintaining honesty, integrity, and excellent work ethics.
  • Be able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
  • Good communication skills, organization and computer skills required.
  • Carry out operations within an established budget.
  • Must have sound knowledge of a variety of alternatives and their impact on the business and be able to exercise judgment in selecting innovative and practical methods to achieve problem resolution in the assigned territory.
  • Establish and cultivate an extensive network of support to facilitate completion of assignments.
  • Participate in the development of less experienced staff by setting an example, providing guidance, and offering counsel.
  • Basic to intermediate skills in Microsoft Excel, Word and Outlook and familiarity with CRM tools.
  • May work extended hours during peak business cycles.
  • The position requires travel of approximately 50% or more.
  • Must be able to lift up to 50 lbs.

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