ERP System Specialist
2 weeks ago
As an IT Quantum Support Analyst at Unical Aviation Inc., you will play a critical role in providing technical support to our customers and ensuring the smooth operation of our ERP system.
You will work closely with our business and IT teams to identify and resolve technical issues, and develop solutions to meet our customers' needs.
Key Responsibilities:
- Provide technical support to customers via phone, email, and help desk tickets.
- Analyze and resolve technical issues with software and hardware.
- Develop and maintain technical documentation for software programs and modules.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Stay up-to-date with industry trends and technologies to ensure we remain competitive.
- Participate in the development and maintenance of our ERP system.
- Work with management to prioritize and manage multiple projects simultaneously.
- Perform other duties as assigned by supervisor.
To be successful in this role, you will need:
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
Experience:
- Minimum 7 years of experience in business, with a focus on IT support and customer service.
- Proven track record of resolving complex technical issues and improving process efficiency.
- Excellent communication and interpersonal skills, with ability to work effectively with both technical and non-technical stakeholders.
Skills:
- Strong technical skills, including proficiency in Windows, SQL, and programming languages (e.g. Java, Python).
- Excellent analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
- Strong collaboration and communication skills, with ability to work effectively with cross-functional teams.
In addition to a competitive salary and benefits package, we offer:
Professional Development:
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
Culture:
- A collaborative and inclusive work environment that values diversity, equity, and inclusion.
Work-Life Balance:
- A flexible work schedule and remote work options to support your work-life balance.
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