Software Analyst II

1 week ago

West Des Moines, Iowa, United States Athene Holding Ltd Full time
Job Title: Software Analyst II

Athene is seeking a skilled Software Analyst II to join our Risk IT team. As a key member of our team, you will be responsible for researching and resolving incidents reported by business users. Your expertise in identifying both immediate and long-term fixes for system issues will be crucial in ensuring the smooth operation of our internal IT systems.

Key Responsibilities:
  • Research and resolve incidents reported by business users.
  • Identify and implement both immediate and long-term fixes for system issues.
  • Partner with development teams to investigate system issues, identify root causes, and determine necessary updates.
  • Analyze problems and develop cost-effective solutions to IT system issues.
  • Resolves routine IT system issues and escalates project risks to support process improvement.
  • Assist project managers, IT users, and developers in researching issues, leading to modifications of existing information and processes.
  • Provide management information and trend analysis reporting.
  • Communicate effectively within the team and with management.
Requirements:
  • Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or equivalent work experience.
  • 3+ years of applicable IT experience.
  • Ability to thoroughly research and identify the root cause of issues in a timely manner.
  • Effective communication skills with end users, developers, and senior management.
  • Experience with small-scale internal IT systems or related technologies.
  • Knowledge of medium to large-scale internal IT systems or related technologies.
  • Ability to interpret user requirements and translate them into technical requirements.
  • Ability to prioritize tasks within the project and work with minimal supervision or guidance.
  • Process and detail-oriented with the ability to grasp complex business workflows and processes.

Athene is a Military Friendly Employer and celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

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