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Resident Relations Manager
2 months ago
About Us
South Oxford Management is a comprehensive property management firm with a presence across multiple states. We are committed to delivering an outstanding experience for our residents and team members alike. Our team possesses extensive industry knowledge, ensuring excellence in every facet of our operations. Our passion lies in creating positive experiences for individuals, with a mission centered around prioritizing people.
Joining South Oxford Management means becoming part of a collaborative team where learning, idea sharing, and participation in team-building and charitable initiatives are encouraged. We value innovation, fresh perspectives, dedication, and, above all, integrity.
Your Role
The Community Manager serves as the driving force behind the community. This role involves managing and coordinating personnel, activities, and resources to create a cohesive environment for residents, prospective residents, visitors, and team members. The Community Manager is attuned to the dynamic nature of the community and is ready to assist whenever needed.
Key Responsibilities
- Recruit, train, and oversee all team members through a supportive mentoring approach.
- Demonstrate ownership and lead by example.
- Encourage team members to embrace new challenges and present innovative ideas.
- Provide thorough feedback to all team members, documenting and facilitating disciplinary actions as necessary.
- Conduct ongoing training sessions with team members.
- Prepare and manage the community budget.
- Compile weekly and monthly performance reports.
- Ensure timely collection and posting of rent, with immediate bank deposits reported to the home office.
- Maintain clear communication with vendors and contractors regarding scheduling, billing, vendor relations, and insurance certificates.
- Promptly submit invoices for payment.
- Recommend rental rate adjustments to the Regional Manager.
- Report any liability and community incidents to the home office.
- Oversee and approve lease documentation.
- Ensure the office and model apartments are opened on schedule and maintained in excellent condition.
- Deliver exceptional customer service to residents and prospective residents.
- Take pride in the community; regularly inspect and address concerns, ensuring cleanliness and reporting maintenance needs.
- Maintain an organized workspace, even during peak times.
- Handle incoming phone calls appropriately.
- Build rapport with residents and prospective residents.
- Regularly walk and inspect the community, paying special attention to vacant units.
- Prioritize safety and ensure that any hazardous conditions are addressed promptly.
- Be willing to work a flexible schedule, including weekends.
- Collaborate closely with the Maintenance Supervisor to monitor and schedule maintenance activities.
- Update online advertising as necessary.
- Stay informed about the market by monitoring competition and the surrounding area.
- Communicate effectively with residents, prospective residents, visitors, vendors, and team members while maintaining a positive and professional demeanor.
- Perform additional duties as assigned by district or regional management.
Qualifications
- High School diploma or equivalent; a bachelor's degree is preferred.
- A minimum of three years of experience in property management, with at least one year in a Community Manager role.
- Proven background in supervision with a successful track record.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Able to multitask and meet deadlines effectively.
- Willingness to work a flexible schedule, including weekends.
- Familiarity with Yardi or similar industry software is preferred.
- Maintain a sharp, professional appearance.
- Ability to walk the property, including climbing stairs.
- Capable of bending, stooping, squatting, kneeling, climbing stairs, pushing, pulling, reaching, carrying supplies, and standing for extended periods.
What We Offer
South Oxford Management LLC provides a variety of insurance options and benefits for our full-time team members, including:
- Comprehensive training programs.
- Competitive salaries and performance bonuses.
- Paid vacation, sick leave, and holidays.
- 401(k) plan with company matching.
- Medical insurance options (Low PPO, High PPO).
- Dental insurance (PPO, HMO).
- Vision insurance.
- Employer-paid basic life insurance.
- Employer-paid accidental death and dismemberment insurance.
- Employer-paid long-term disability insurance.
- Employee referral program.
- Discounts on employee apartments.
- Awards and recognition for employees.
- Opportunities for career advancement.
You're exceptional. Let us help you feel it. Join our team.
South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.
South Oxford Management LLC is committed to maintaining a workplace free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as the abusive use of legal drugs or alcohol. All job applicants are required to complete a drug and/or alcohol test successfully before beginning employment. Applicants who refuse to take a test or do not cooperate with testing representatives will not be permitted to start employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the employment offer where permitted by state law.
