Customer Success Manager

4 weeks ago

Connecticut, United States Connecticut Innovations Full time
About NourishedRx

NourishedRx is a digital health and nutrition company that aims to eradicate poor diet and nutrition insecurity as top drivers of death, disease, and disparities. Founded in 2019, we partner with healthcare organizations to nourish their most vulnerable members, build healthy relationships, and support health equity.

Job Title: Customer Success Manager

We are seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes and have an exceptional experience with our team and solution.

Key Responsibilities:
  • Manage the customer lifecycle, including implementation, program and account management, invoicing, and renewal/expansion.
  • Manage source of truth documentation of customer requirements.
  • Lead recurring status meetings and quarterly and annual business reviews with key customer stakeholders, including development of reports/presentations.
  • Build and maintain strong long-lasting customer relationships with key customer stakeholders by becoming a trusted expert and advisor in managing our solution.
  • Develop and iterate on project plans and success plans for customers aligned to their key objectives and success metrics to ensure long-term customer success.
  • Partner cross-functionally across NourishedRx on behalf of your customer to ensure their success.
  • Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer within NourishedRx.
  • Analyze data to identify areas of strength and opportunity as it relates to customer success.
  • Develop and implement strategies to improve customer satisfaction.
  • Track and measure customer success metrics and other SLAs.
  • Provide training and support to customers.
  • Manage customer escalations.
  • Stay up-to-date on industry trends and best practices.
Qualifications:
  • Bachelor's degree in healthcare, business, or a related field.
  • 3+ years of experience working directly with customers (account management, customer success, consulting, or a related field).
  • 3+ years of experience working in healthcare (working with health plans preferred).
  • Strong understanding of the challenges and opportunities in addressing nutrition insecurity and diet-related disease.
  • Excellent communication and interpersonal skills.
  • Analytical ability to leverage data to generate insights, guide decisions, and make recommendations.
  • Ability to manage multiple competing projects and tasks.
  • Ability to work independently and as part of a team.
  • Ability and willingness to navigate ambiguity.
  • Proven track record of success in improving customer satisfaction.
Why Join NourishedRx?
  • Competitive salary and benefits package, including medical, dental, and vision.
  • Work alongside a venture-backed mission-driven team, making a real difference in the lives of people around the world.
  • Partner with a leadership team with deep sector experience across healthcare, technology, food, and nutrition.
  • Assist in building the ONLY platform that has been purpose-built to support socially vulnerable health plan members and patients, who have diet-related disease, obesity, and/or pregnancy.
  • Learn, grow, and contribute to the success of a dynamic and innovative startup company with opportunities for ownership and company growth.

NourishedRx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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