Protection Management Specialist

1 month ago


Wellsville, Ohio, United States Eclipse Solutions Full time

Job Summary:

Eclipse Solutions is seeking a highly skilled and experienced Protection Management Specialist to lead our Protect & Detect Security Operations department. As a key member of our team, you will be responsible for ensuring a stable, secure, and future-oriented operation within the provision of security services.

Key Responsibilities:

  • Monitor compliance with service and operational level agreements (SLA/OLA) as well as agreed customer requirements.
  • Continuously analyze and evaluate KPIs and derive measures for efficiency improvement.
  • Drive the improvement process to continuously optimize procedures, processes, and workflows.
  • Promote collaboration with internal and external stakeholders, especially with other operational units of Eclipse Solutions.
  • Inform and advise senior management and other stakeholders on all important activities within the responsibility area.
  • Ensure a high level of expertise and promote continuous training and development of team members.
  • Exercise disciplinary leadership of experienced team leaders and specialized employees.
  • Plan and manage on-call duty and shift operations.

Requirements:

  • Successfully completed studies in (business) informatics, with a focus on IT security, or a comparable qualification with relevant professional experience.
  • Minimum of 6 years of experience, ideally in the public sector/military environment, with a special focus on the operation of security services (but not limited to).
  • In-depth understanding and practical experience in service operation according to ITIL or comparable frameworks.
  • Strong interest in continuously improving operational continuity.
  • Proof of relevant security certificates, ITIL.

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