Dining Room Lead Host/Hostess Position
1 week ago
About Us
Hotel Washington, a division of Schulte Companies, is a leading hospitality management company operating over 200 locations across 38 states and 3 countries. Our team of innovative hoteliers and restaurateurs strive to provide exceptional guest experiences and foster a culture of inclusivity and employee growth.
Job Overview
We are seeking a dynamic and service-oriented Lead Host/Hostess to join our team at Hotel Washington. As a key member of our front-of-house staff, you will be responsible for ensuring seamless dining experiences for our guests. This role offers an exciting opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.
Key Responsibilities
- Dining Room Operations: Control daily dining room setup, cleanliness, and report any defects to Management and Engineering/Housekeeping teams.
- Inspection and Maintenance: Inspect serving stations for cleanliness and ensure menus are updated, clean, and in good condition. Maintain operating supplies, such as pens, POS Thermal paper, and check presenters.
- Reservation and Guest Management: Schedule dining reservations through OPENTABLE and maintain accurate records of new and repeat guests for future communication and marketing.
- Customer Service: Provide excellent customer service in person, via email or phone, handle complaints, and respond to guest feedback through OPENTABLE and Social Media.
- Team Collaboration: Assist management with daily line-ups, facilitate staff meetings, and collaborate with the sales team on social media updates.
Requirements
- Education: High school diploma or GED equivalent required.
- Experience: Full-service restaurant experience helpful.
- Physical Demands: Ability to stand for extended periods, lift up to 50 pounds, and perform continuous bending, stooping, reaching, twisting, and use of hands and arms.
What We Offer
- Competitive Salary: $45,000 - $55,000 per year, depending on experience.
- Benefits Package: Paid Time Off, Unlimited Referral Bonuses, Growth Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts, and more.
Language: en
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