Dining Room Lead Host/Hostess Position

1 week ago


Washington, United States Schulte Full time

About Us

Hotel Washington, a division of Schulte Companies, is a leading hospitality management company operating over 200 locations across 38 states and 3 countries. Our team of innovative hoteliers and restaurateurs strive to provide exceptional guest experiences and foster a culture of inclusivity and employee growth.

Job Overview

We are seeking a dynamic and service-oriented Lead Host/Hostess to join our team at Hotel Washington. As a key member of our front-of-house staff, you will be responsible for ensuring seamless dining experiences for our guests. This role offers an exciting opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.

Key Responsibilities

  • Dining Room Operations: Control daily dining room setup, cleanliness, and report any defects to Management and Engineering/Housekeeping teams.
  • Inspection and Maintenance: Inspect serving stations for cleanliness and ensure menus are updated, clean, and in good condition. Maintain operating supplies, such as pens, POS Thermal paper, and check presenters.
  • Reservation and Guest Management: Schedule dining reservations through OPENTABLE and maintain accurate records of new and repeat guests for future communication and marketing.
  • Customer Service: Provide excellent customer service in person, via email or phone, handle complaints, and respond to guest feedback through OPENTABLE and Social Media.
  • Team Collaboration: Assist management with daily line-ups, facilitate staff meetings, and collaborate with the sales team on social media updates.

Requirements

  • Education: High school diploma or GED equivalent required.
  • Experience: Full-service restaurant experience helpful.
  • Physical Demands: Ability to stand for extended periods, lift up to 50 pounds, and perform continuous bending, stooping, reaching, twisting, and use of hands and arms.

What We Offer

  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Paid Time Off, Unlimited Referral Bonuses, Growth Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts, and more.

Language: en



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