Customer Service Representative

1 day ago


Birmingham, Alabama, United States Afcprimed Full time

**Job Summary**

Afcprimed is seeking a highly skilled Customer Service Specialist to join our Claims Management team in Birmingham, AL. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and clients.

**Key Responsibilities:**

  • Answer patient inquiries by identifying desired information; researching, locating, and providing information.
  • Utilize available resources to identify appropriate solutions to patients' questions, concerns, or problems.
  • Manage and resolve patient concerns or problems by identifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Maintain call center database by documenting all important information accordingly.
  • Triage all calls and distribute to the appropriate personnel.
  • Recognize, document, and alert the supervisor of trends in patient calls.
  • Analyze appropriate processes and identify as well as recommend improvements when necessary.

**Additional Responsibilities:**

  • Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns.

**Requirements:**

  • Previous call center customer service experience preferred.
  • Accuracy and detail-oriented.
  • Proficient with computer applications, good data entry skills, and phone skills.
  • Excellent communication, listening, and problem-solving skills.
  • Attention to detail, work well with a team, and able to juggle multiple projects simultaneously.
  • Project a professional company image through phone interaction.

**Education:**

  • High School diploma.
  • 1-3 years related experience in call center customer service environment.


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