Customer Service Representative
1 day ago
**Job Summary**
Afcprimed is seeking a highly skilled Customer Service Specialist to join our Claims Management team in Birmingham, AL. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and clients.
**Key Responsibilities:**
- Answer patient inquiries by identifying desired information; researching, locating, and providing information.
- Utilize available resources to identify appropriate solutions to patients' questions, concerns, or problems.
- Manage and resolve patient concerns or problems by identifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Maintain call center database by documenting all important information accordingly.
- Triage all calls and distribute to the appropriate personnel.
- Recognize, document, and alert the supervisor of trends in patient calls.
- Analyze appropriate processes and identify as well as recommend improvements when necessary.
**Additional Responsibilities:**
- Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns.
**Requirements:**
- Previous call center customer service experience preferred.
- Accuracy and detail-oriented.
- Proficient with computer applications, good data entry skills, and phone skills.
- Excellent communication, listening, and problem-solving skills.
- Attention to detail, work well with a team, and able to juggle multiple projects simultaneously.
- Project a professional company image through phone interaction.
**Education:**
- High School diploma.
- 1-3 years related experience in call center customer service environment.
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