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Customer Relations Specialist

2 months ago


Alexandria, Minnesota, United States Alexandria Motors Full time

Alexandria Motors is seeking a Customer Relations Specialist to enhance our customer service experience. The successful candidate will have outstanding communication abilities and a talent for effectively conveying information about our diverse range of automotive products and features. Those with a background in sales will excel in this position. We also welcome individuals new to the automotive sector who have experience in customer service, retail, food service, or hospitality.

Benefits

  • 401K Retirement Plan
  • Health insurance with a 65% employee contribution
  • Comprehensive Dental and Vision plans
  • Paid Time Off
  • Flexible scheduling options
  • Employee discounts across all departments
Primary Responsibilities
  • Deliver outstanding customer experiences proactively
  • Engage with clients to ascertain their needs and identify opportunities for presenting new or pre-owned vehicle sales
  • Work closely with the BDC Manager and team members to ensure effective management of sales leads and maintain thorough records in the CRM system
  • Manage incoming phone calls as assigned by the BDC Manager
  • Collaborate as part of the BDC team, including training for internet inquiries and telephone sales
  • Stay informed about new products, features, accessories, and their benefits for customers
  • Participate in product and sales training sessions as necessary
  • Attend regular sales meetings
  • Maintain a professional demeanor consistently
Qualifications
  • High school diploma or equivalent
  • Strong reading, writing, and presentation skills
  • Ability to accurately interpret and follow instructions
  • Valid driver's license with a clean driving record
About Alexandria Motors

At Alexandria Motors, part of the Rydell Automotive Group, we strive to build enduring relationships with every customer. We believe that satisfied employees lead to happy clients, and we value individuals who are committed and motivated. Each member of our team plays a crucial role in our success. Our dedication is to uphold the exceptional service and quality that our community associates with our dealership.

We are an equal opportunity employer. Our hiring practices are not influenced by race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability. Ensuring a safe, drug-free workplace is our priority. Candidates must agree to a background check and drug screening. A valid driver's license with a good driving history is required.