International Customer Experience Representative

4 days ago


Saint Joseph, Michigan, United States LECO Corporation Full time

**Job Description**

This position is responsible for processing and shipping orders to international subsidiaries, distributors, and end customers. As an Export Operations Coordinator with LECO Corporation in St. Joseph, Michigan, you will prepare paperwork to ship orders, provide customer service, and interact with internal departments.

  • You will be responsible for maintaining international orders, preparing export documents, answering incoming calls, filing, and assisting customers with problem resolution.
  • This role requires close contact with accounting, production, shipping, International sales, subsidiaries/distributors, customers, freight forwarders, and banking facilities to ensure complete customer satisfaction.
  • You must also ensure that all international transactions are cleared against proper company procedures.

The ideal candidate will have computer skills, including email, internet, order management system, Excel, Word, and Oracle, as well as administrative skills such as typing and scanning. Good reading comprehension, communication skills, and the ability to work independently are also essential.

**Salary:** $45,000 - $60,000 per year, depending on experience. **Benefits:** EOE M/F/VET/Disability.



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