Automotive Customer Support Specialist

4 days ago


Great Falls, Montana, United States Istate Truck Center Full time
Responsibilities and Requirements
  • Customer Service: Provide exceptional service to customers by answering their queries, addressing their concerns, and resolving issues in a professional and courteous manner.
  • Scheduling and Workload Management: Assist fellow service office employees with managing schedules and workloads to ensure smooth operation of the service department.
  • Repair Progress Monitoring: Monitor repair progress to ensure maximum efficiency and effectiveness.
  • Estimate Preparation: Gather information from parts department to complete repair estimates and update customers accordingly.
  • Vendor Communication: Work with outside vendors for sublet work needed on customer units.
Benefits and Perks
  • Competitive Salary: $24-$38 per hour (estimated annual salary: $49,472 - $78,976)
  • Tool Program: Available to all service advisors
  • Tuition Assistance: For educational and ongoing career growth
  • Paid Time Off: Accrues day one of full-time employment
  • Holidays: 6 Holidays and 2 Floating Holidays per year
  • 401(K): With company matching
  • Long Term Disability: Supplied
  • Short Term Disability: Supplied
  • Life Insurance: Supplied
  • Healthiest You: Virtual Health Care paid by Interstate
  • PPE Reimbursement: Safety Glasses and Safety Boot Reimbursement
  • Pet Insurance: We care about our furry friends
  • Employee Discounts: Available on products and services
  • Paid Employee Assistance Program: Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face
  • Paid Health and Well-being Screening: For employees and their spouse

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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