Automotive Customer Support Specialist
4 days ago
- Customer Service: Provide exceptional service to customers by answering their queries, addressing their concerns, and resolving issues in a professional and courteous manner.
- Scheduling and Workload Management: Assist fellow service office employees with managing schedules and workloads to ensure smooth operation of the service department.
- Repair Progress Monitoring: Monitor repair progress to ensure maximum efficiency and effectiveness.
- Estimate Preparation: Gather information from parts department to complete repair estimates and update customers accordingly.
- Vendor Communication: Work with outside vendors for sublet work needed on customer units.
- Competitive Salary: $24-$38 per hour (estimated annual salary: $49,472 - $78,976)
- Tool Program: Available to all service advisors
- Tuition Assistance: For educational and ongoing career growth
- Paid Time Off: Accrues day one of full-time employment
- Holidays: 6 Holidays and 2 Floating Holidays per year
- 401(K): With company matching
- Long Term Disability: Supplied
- Short Term Disability: Supplied
- Life Insurance: Supplied
- Healthiest You: Virtual Health Care paid by Interstate
- PPE Reimbursement: Safety Glasses and Safety Boot Reimbursement
- Pet Insurance: We care about our furry friends
- Employee Discounts: Available on products and services
- Paid Employee Assistance Program: Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face
- Paid Health and Well-being Screening: For employees and their spouse
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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