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Provisioning Specialist

2 months ago

Phoenix, Arizona, United States Windcave Full time
About Windcave

Windcave is a leading provider of payment technology solutions, delivering secure and innovative solutions to clients across the globe. With a strong presence in the Asia Pacific region, we process over US$90 Billion worth of transactions per year, making us one of the largest integrated POS terminal and e-commerce switching providers in the region.

About the Role

We are seeking a skilled Provisioning Specialist to join our team in Phoenix, Arizona. As a Provisioning Specialist, you will be responsible for ensuring the accuracy and timeliness of account setup and customer interactions, while maintaining a high level of attention to detail and professionalism.

Key Responsibilities
  • Action account requests from the Sales team for Windcave terminal products, ensuring a high standard of work ethic and professionalism.
  • Fault Analysis of terminals as per documentation within internal SLA.
  • Provide further assistance as required by the Team Leader to ensure a smooth operation of the Activations Team.
  • General: Keep Jira, CRM and other Windcave systems up to date with accurate data, maintain a high level of attention to detail when setting up accounts, and ensure all client interaction is highly professional and responsive.
About You
  • Legal right to work in the United States (no sponsorship).
  • Similar experience in a technical role or a bachelor's degree is preferred but not required.
  • Ability to understand core concepts of technology hardware logistics.
  • Strong communication skills and a keen sensitivity to customer needs.
  • Determination to commit effort and the passion to achieve set goals.
  • Willingness and enthusiasm to learn new systems.
  • Motivation to be a team player.
  • High commitment to focus and detail orientation.
What We Offer
  • Competitive salary with benefits including Medical, Dental, Vision, Life, and matching 401K.
  • A gateway to a promising and long-term career in one of the fastest growing payment solutions providers.
  • You will get all the training you require once hired and plenty of mentoring for your professional development.
  • Free monthly parking available.