Customer Relations Specialist
13 hours ago
As a Customer Relations Representative with Bill Hon - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.
About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. In this role, you will be responsible for managing customer inquiries, resolving issues, and coordinating with other agency team members to ensure customer satisfaction.
Your primary goal will be to provide top-notch service to our clients, anticipating their needs and exceeding their expectations. You will work closely with our team to develop and implement effective customer retention strategies, ensuring that our clients feel valued and supported throughout their journey with us.
To succeed in this role, you will need strong communication and problem-solving skills, as well as the ability to handle high-stress situations calmly and professionally. If you have experience in customer service and are passionate about delivering exceptional results, we encourage you to apply.
Responsibilities- Manage customer inquiries and resolve issues promptly and professionally.
- Maintain accurate and up-to-date client records, including contact information and service history.
- Assist with developing and implementing customer retention strategies, working closely with the sales team to identify opportunities for growth and improvement.
- Coordinate with other departments to ensure seamless communication and collaboration, resulting in enhanced customer satisfaction and loyalty.
- Bachelor's degree in Business Administration or a related field.
- Minimum 1-2 years of experience in customer-facing roles, preferably in the insurance industry.
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Experience with CRM software and other productivity tools.
Our salary range for this position is $45,000-$60,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and paid time off.
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