Customer Relations Specialist
5 days ago
Job Overview:
We are seeking a highly skilled Customer Relations Specialist to join our team at Brandon Thomas - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences that drive business growth and success.
About the Role:
The ideal candidate will possess excellent communication and problem-solving skills, with experience in customer service being a plus. You will work closely with our team members to ensure seamless customer interactions and resolve any issues that may arise.
Responsibilities:
- Manage customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate client records and update information as needed
- Collaborate with our sales team to develop and implement customer retention strategies
- Coordinate with other departments to ensure exceptional customer satisfaction
Benefits:
- A competitive salary of $45,000 - $60,000 per year, depending on experience
- Licensing paid by agency
- Bonus based on performance
- 401(k) plan with company match
- Paid time off and flexible scheduling
- Ongoing training and development opportunities
Qualifications:
- High school diploma or equivalent required; degree in a related field preferred
- Strong communication and problem-solving skills
- Experience in customer service or a related field is a plus
- Ability to handle high-stress situations calmly and professionally
About Us:
Brandon Thomas - State Farm Agent is a dynamic and growing insurance agency dedicated to providing exceptional service to our customers. We offer a collaborative and supportive work environment, with opportunities for career advancement and professional growth.
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