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Patient Intake Specialist
2 months ago
This position is hosted by Jobot.
About the Organization:
Our organization specializes in providing therapeutic intravenous infusions to outpatient clients. Our services encompass a range of treatments including biological medications, intravenous immunoglobulin, blood products, and antibiotic therapies. We also offer medication injections and IV hydration services.
Services Provided:
- A highly skilled clinical team dedicated exclusively to personalized injection and infusion treatment plans.
- Continuity of care with a nurse practitioner familiar with each patient's case.
- A comfortable waiting area with minimal wait times.
- Private, temperature-controlled treatment rooms equipped with recliners, televisions, WiFi, and refreshments.
- Multiple convenient locations available throughout the region.
Benefits of Employment:
- Competitive salary structure
- 401k retirement plan with matching contributions
- Comprehensive medical insurance fully covered by the employer
- Life and disability insurance coverage
- Paid time off and holiday schedule
- Opportunities for professional growth
Key Responsibilities:
- Engage with patients to gather necessary information for processing prescriptions, refills, and benefit access, while fostering strong customer relationships.
- Investigate and confirm benefits for pharmacy and medical claims for assigned cases, collaborating with financial assistance teams when needed.
- Manage prior authorization requests, ensuring accurate information is submitted and maintaining communication with customers throughout the process.
- Facilitate the appeals process by coordinating communication between patients, physicians, and insurance companies, including composing clinical appeal letters.
- Ensure all clinical documentation is collected prior to appeal submissions and coordinate necessary appointments.
- Monitor the status of prior authorizations and appeals, ensuring timely follow-up and resolution.
- Track and report service issues related to authorizations and financial assistance to ensure uninterrupted patient care.
- Conduct assessments as required by manufacturer contracts and assist with patient enrollment in necessary programs.
- Provide information to patients regarding financial assistance options and community resources.
- Follow up with assistance providers to advocate for patients and track application statuses.
For further information about this position, please refer to the application process.
