Customer Service Associate

3 weeks ago


Houston, Texas, United States Moody Full time
About Moody

We believe people are the most important ingredient in any business. Creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

We are seeking a Front Desk Associate to join our team. This role involves making reservations, checking in/out guests, and assisting with guest solutions. The ideal candidate will have excellent communication skills, be able to work well in a team environment, and have a strong attention to detail. Our team offers competitive pay, flexible scheduling opportunities, paid holidays, and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits.

Responsibilities

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures.

• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner.

• Pre-register guests, block reservations, and take same-day reservations following hotel rate structures, discounts, and sell strategies.

• Accurately complete any logs/reports as specified by management.

Requirements

• High School education or equivalent work experience.

• Minimum training required per year as assigned by the company.

• Any additional training required by manager.

Skills and Qualifications

• Solid working knowledge of related company and brand policies, procedures, and services.

• Excellent interpersonal, written/verbal communication, and telephone etiquette skills.

• Intermediate proficiency with Front Desk computer systems.

• Excellent command of the English language; second language proficiency desirable.

Our estimated salary for this position is $50,000 - $65,000 per year, depending on experience.

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