Player Services Team Lead

3 weeks ago


Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

About the Role: We are seeking a highly skilled and experienced Player Services Team Lead to join our team at Colonial Downs + Rosie's Gaming Emporium.

Job Summary: As a Player Services Team Lead, you will be responsible for leading a team of Player Services Representatives in providing exceptional guest service, promoting a culture of excellence, and ensuring compliance with regulatory requirements.

Key Responsibilities:

  • Leadership and Guidance: Provide leadership and guidance to Player Services Representatives, including training, coaching, and mentoring to ensure they have the skills and knowledge necessary to perform their duties effectively.
  • Guest Service: Ensure that all guests receive exceptional service, meeting or exceeding their expectations.
  • Regulatory Compliance: Maintain knowledge of and ensure compliance with regulatory requirements, policies, and procedures related to player services.
  • Department Operations: Oversee the day-to-day operations of the Player Services department, including managing budgets, schedules, and staff performance.
  • Cash Handling: Assist with cash handling and cashiering duties as needed.

Requirements:

  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in a gaming environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.

Salary Range: $55,000 - $65,000 per year, depending on experience.



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