Technical Operations Lead

2 months ago


New York, New York, United States S&P Global Full time

About the Role

This is a senior-level position within the IT Service Operations team at S&P Global, responsible for managing and improving the company's technical infrastructure and services.

Key Responsibilities

  • Lead incident management calls and drive technical teams to resolve issues quickly and efficiently.
  • Develop and maintain accurate and articulate updates on incidents, representing the business impact.
  • Participate in change and problem calls to ensure innovative thinking and collaboration among teams.
  • Report key metrics to business lines to identify areas for improvement and reduce failures.

Requirements

  • Minimum of 6 years of experience in ITSM or infrastructure-related roles.
  • Excellent spoken and written communication skills in English.
  • Ability to build strong relationships and facilitate robust discussions with various stakeholders.
  • Flexibility and adaptability in ambiguous situations.
  • Understanding of technical infrastructure, including traditional 3-tier architecture and cloud-native environments.

About S&P Global

S&P Global is a leading provider of critical information and insights to businesses and organizations worldwide. Our team of experts delivers unparalleled insights and innovative data and technology solutions, partnering with customers to drive growth and success.

Our Values

  • Integrity: We operate with the highest level of integrity, honesty, and transparency in all our interactions.
  • Discovery: We foster a culture of curiosity and discovery, seeking new insights and innovative solutions to drive progress.
  • Partnership: We collaborate closely with our customers, partners, and colleagues to achieve shared goals and drive success.

Benefits

  • Health and wellness programs to support the well-being of our employees.
  • Flexible downtime and time-off policies to promote work-life balance.
  • Continuous learning opportunities to develop new skills and advance careers.
  • Investment in employee futures through competitive pay, retirement planning, and financial wellness programs.
  • Family-friendly perks and benefits to support employees' personal and professional lives.

Diversity, Equity, and Inclusion at S&P Global

We believe that diversity, equity, and inclusion are essential to driving innovation, growth, and success. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.



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