Senior Technical Lead

4 weeks ago

New York, New York, United States Constructive Partnerships Unlimited Full time
Job Title: Senior Technical Lead

We are seeking a highly skilled Senior Technical Lead to join our IT team at Constructive Partnerships Unlimited. As a key member of our team, you will play a vital role in the deployment, configuration, and security of desktop applications and mobile devices.

This is a unique opportunity to collaborate closely with executive leadership, senior engineering, and application teams on strategic projects, providing direct insights and real-time feedback on the impact of your work.

As a Senior Technical Lead, you will ensure seamless access and security across all company endpoints, while managing user and mail accounts, resolving software and hardware issues, and addressing networking and peripheral device challenges with a high degree of technical expertise.

This role provides hands-on experience in a dynamic environment, offering opportunities for learning and growth within the IT field. You will work alongside a team of motivated, skilled professionals utilizing the latest technologies.

Key Responsibilities:

  • Oversee user and mail account management, ensuring timely and accurate provisioning and de-provisioning.
  • Support on-premises and SaaS-based camera and door badge access systems, ensuring proper configuration, maintenance, and security.
  • Support PC hardware components, desktop operating system software, printers, and application software.
  • Manage desktops primarily using Microsoft Intune, including device compliance, app protection, and data loss prevention.
  • Address software/hardware/networking issues and troubleshoot other systems.
  • Respond to requests for technical assistance by phone, email, in-person, or through remote access.
  • Provide first-line response for users requiring assistance with IT issues and problems, including Teams, SharePoint, and O365 Apps.
  • Troubleshoot a variety of peripheral devices, including printers, phones, and desktop monitors.
  • Monitor antivirus software, updating and repairing computers infected with spyware, adware, and/or viruses.
  • Support the transition of devices from legacy management solutions to Intune, minimizing impact on end-users.
  • Track and update the movement of all IT assets (laptops, desktops, printers, etc.).
  • Perform hardware and software installations, configurations, updates, and troubleshooting hardware and software issues in a timely manner.
  • Manage iOS devices with Intune and Apple Business Manager, overseeing enrollment, configuration, app deployment, and policy enforcement.
  • Assist with training clients and staff on new technologies.

Requirements:

  • A bachelor's degree in information technology coupled with a minimum of 3+ years IT support experience is required.
  • Demonstrated ability to lead, motivate, and mentor team members.
  • Strong interpersonal skills, with a track record of working effectively in collaborative team environments.
  • Act as the escalation point for complex technical issues from junior team members, ensuring timely and effective resolution.
  • Strong expertise in Windows desktop operating systems and demonstrated experience with Microsoft Intune and Desktop Engineering.
  • Solid understanding of IT infrastructure, including networking, hardware, software, and peripheral devices.
  • Demonstrated ability to troubleshoot and resolve complex technical issues in a timely and efficient manner.
  • Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
  • Ability to take initiative, identify urgent issues, and escalate as needed.
  • Experience managing iOS devices using Intune and Apple Business Manager is a plus.
  • Ability to adapt to changing environments and continuously learn new technologies and systems.
  • Microsoft certifications is a plus, but not required.

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