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Freight Network Coordinator

2 months ago

Indianapolis, Indiana, United States Spot Freight Full time

At Spot Freight, we're looking for a skilled Freight Network Coordinator to join our team. This role involves building relationships with our carriers, negotiating rates and terms of freight movement, and providing excellent customer service to grow the business.

About The Role:

As a Freight Network Coordinator, you will be responsible for managing and troubleshooting all aspects of freight movement, utilizing discretion and good judgment to ensure seamless operations.

Responsibilities:

  • Business Development: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client's needs.
  • Customer Growth: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
  • Relationships: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
  • Freight Operations: Effectively analyze carriers and freight markets to best meet our customers' freight needs.
  • Results: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
  • Communication: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications:

  • Bachelor's degree.
  • 2 years of sales and customer service experience required.
  • Knowledge of the logistics industry is preferred.

Skills:

  • Ability to thrive in a fast-paced environment and meet performance metrics.
  • Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
  • Entrepreneurial and competitive spirit, passion, and self-motivation.
  • Organization and attention to detail.
  • Adaptability, multi-tasking ability, sense of urgency.
  • Confident decision-making skills, problem-solving ability, and issue-resolution skills.

Pay Information:

  • $45,000 base pay; plus commission