Lead Analyst, Retail Operations

3 days ago


Stafford, Virginia, United States Vets Hired Full time
About the Job

We are seeking a highly skilled and experienced Lead Analyst to join our Retail Operations team. As a key member of the team, you will be responsible for providing leadership and guidance to team members, as well as driving process improvements and innovation across the organization.

Key Responsibilities
  • Team Leadership and Development: Provide leadership and feedback to team members, champion teamwork, and monitor day-to-day workflow activities to ensure high-quality, timely, and compliant work.
  • Operational Excellence: Ensure effortless customer experiences by managing data, processing contracts, and communicating with internal and external stakeholders.
  • Cross-Functional Communications: Review and communicate issues, foster collaboration, and initiate change management activities to ensure seamless customer support and knowledge transfer.
  • Process Improvement and Innovation: Proactively challenge the status quo, automate processes, and create sustainable solutions through innovation and collaboration with cross-functional teams.
  • Problem Solving and Issue Resolution: Exercise independent judgment and analytical abilities to investigate discrepancies, compare alternatives, and execute appropriate courses of action to resolve customer issues.
Qualifications
  • Education and Experience: Bachelor's degree with 4+ years of work experience or 6+ years of combination of education and relevant work experience.
  • Technical Skills: Advanced skills with Microsoft Office applications, ability to analyze data, and communicate effectively with internal and external parties.
  • Soft Skills: Excellent attention to detail, ability to work independently and as a team member, strong organizational and time management skills, and adaptability to changing markets and processes.
Preferred Qualifications
  • Education: Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology, or Supply Chain Management.
  • Industry Experience: Prior experience in the retail energy industry and/or regulated energy industry.
  • Technical Acumen: Working knowledge of UDC/ISO market EDI transactions, advanced technical acumen in SQL, business applications, and/or new technologies.

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