Patient Access Representative 2, Full Time

5 days ago


Miami, United States The University of Miami Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative 2 to join our team at The University of Miami. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, visitors, and staff, while maintaining a professional and welcoming demeanor.

Key Responsibilities
  • Greet visitors and direct them to their requested destination.
  • Answer incoming calls and place outgoing calls in a timely and efficient manner.
  • Provide exceptional customer service to further a positive institutional image.
  • Respond to general questions and inquiries, and forward non-routine requests to appropriate staff.
  • Assist with general administrative tasks, such as sorting departmental mail and troubleshooting office equipment.
  • Maintain department directories and visitation logs.
  • Maintain a tidy and clean reception area.
  • Place orders for department supplies as requested by department leadership.
  • Project a professional appearance and pleasant demeanor, creating a welcoming atmosphere.
  • Adhere to University and unit-level policies and procedures, and safeguard University assets.
Requirements
  • High School diploma or equivalent.
  • Minimum 2 years of relevant experience.
  • General knowledge of office procedures and operations.
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.
About Us

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. We offer competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine.



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