Service Advisor

1 week ago


Peoria, Arizona, United States Peoria Ford Full time
Job Summary

As a Service Advisor at Peoria Ford, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to greet customers promptly, obtain necessary information, and clearly report vehicle symptoms. You will also determine and recommend maintenance based on age, mileage, and vehicle history, prepare accurate estimates, and establish follow-up times. Your goal will be to provide a positive experience for our customers, ensuring they feel valued and informed throughout the process.

Responsibilities
  • Greet customers and obtain necessary information
  • Clearly report vehicle symptoms and determine maintenance needs
  • Prepare accurate estimates and establish follow-up times
  • Monitor progress and update customers frequently
  • Verify final invoices and explain completed work to customers

Requirements
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager, or service consultant
  • Energetic personality and desire for a long-term career
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs

What We Offer
  • Lucrative pay and benefits
  • Paid time off and vacation
  • Growth opportunities and continued training
  • Bonus opportunities and employee vehicle purchase plans
  • Employee Assistance Program and access to mental health resources

Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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