Senior IP Operations Lead

4 weeks ago

Ann Arbor, Michigan, United States Clarivate Full time
{"About the Role": "

As a key member of the Business Take-On group at Clarivate, the Senior IP Operations Lead plays a pivotal role in the onboarding of customers to our patent annuity and trademark renewal services.

", "Key Responsibilities": "
  • Work closely with customers throughout the service implementation process, from pre-sales to post-implementation.
  • Function as the overall primary point of contact and subject matter expert on the company's service for assigned customers.
  • Gain a deep understanding of customer business processes and needs to configure the service to align with those requirements.
  • Provide comprehensive training to customers on how to effectively use the service, offering both one-on-one and group instruction as needed.
  • Develop detailed documentation of service configuration and usage to ensure customers have comprehensive reference materials.
  • Manage multiple projects concurrently, ensuring that all stakeholders are informed about project status and potential risks.
  • Collaborate with customers and internal teams to define start dates for services specified in contracts.
  • Address and mitigate risks and issues proactively and professionally based on knowledge of SaaS best practices, service-related products, and related applications and tools.
  • Proactively identify areas where customers can enhance their use of the service to increase efficiency and effectiveness.
  • Build and nurture long-term relationships with both internal and external customers, serving as a trusted advisor.
", "Requirements": "
  • Bachelor's Degree in a related field or equivalent relevant work experience.
  • 5+ years of experience in a customer-facing role, educating, onboarding or customer support.
  • Experience using Salesforce.
  • Experience or knowledge of Patent Annuities & Trademarks.
  • Experience in a training or onboarding type role with external clients.
", "What We Offer": "

Full time, regular business hours. This is a hybrid role working 2-3 days a week in our Ann Arbor office.

", "Equal Opportunity Employer": "

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.

", "Contact Information": "

Please note that we do not provide contact information for this role.

", "Additional Information": "

This is a hybrid role working 2-3 days a week in our Ann Arbor office.

", "Job Type": "Full-time"}

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