Customer Service Representative

4 weeks ago


Akron, Ohio, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Ellet branch in Akron, OH. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting our retail banking products and services.

Key Responsibilities
  • Provide excellent customer service in all interactions, ensuring a positive experience for our customers.
  • Handle customer transactions, including deposits, withdrawals, and transfers.
  • Refer customers to our business partners for consultative conversations to meet their financial needs.
  • Maintain a high level of knowledge about our retail banking products and services.
  • Work collaboratively with our platform team to maintain the efficient operation of the office.
  • Perform daily office responsibilities, including balancing records and maintaining accurate records.
  • Handle customer complaints and issues in a professional and timely manner.
Requirements
  • High school diploma or equivalent required.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail banking policies and procedures.
  • Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Flexibility in scheduling.
About Us

Fifth Third Bank is committed to creating an inclusive and diverse work environment where everyone feels valued and respected. We are an equal opportunity employer and welcome applications from diverse candidates.



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