Community Support Staff Lead

2 weeks ago


Rockville, Maryland, United States Interfaith Works Full time
About the Role

In this exciting position, you will oversee the day-to-day operations of our program, ensuring a safe and supportive environment for all participants.

Responsibilities:

  1. Deliver excellent customer service, fostering a culture of respect and empathy.
  2. Manage program activities, including monitoring attendance, medication, and daily routines.
  3. Cultivate a positive and inclusive atmosphere, promoting social connections among participants.
  4. Document incidents and grievances accurately and thoroughly.
  5. Maintain a safe environment by implementing Harm Reduction strategies and conducting regular room searches.
  6. Develop and implement crisis intervention plans to safeguard participants' wellbeing.
  7. Support volunteers in providing essential services, such as meal delivery and supply distribution.
  8. Attend and participate in mandatory training sessions and staff meetings.

What We're Looking For:

  • A high school diploma or equivalent and two years of experience in a related field.
  • Superb communication and interpersonal skills, with the ability to resolve conflicts and provide emotional support.
  • A strong team player with excellent time management and organizational skills.
  • Able to recognize mental health emergencies and respond accordingly.

Physical Requirements:

  • Ongoing need to communicate effectively with colleagues and participants.


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