Community Support Staff Lead
2 weeks ago
In this exciting position, you will oversee the day-to-day operations of our program, ensuring a safe and supportive environment for all participants.
Responsibilities:
- Deliver excellent customer service, fostering a culture of respect and empathy.
- Manage program activities, including monitoring attendance, medication, and daily routines.
- Cultivate a positive and inclusive atmosphere, promoting social connections among participants.
- Document incidents and grievances accurately and thoroughly.
- Maintain a safe environment by implementing Harm Reduction strategies and conducting regular room searches.
- Develop and implement crisis intervention plans to safeguard participants' wellbeing.
- Support volunteers in providing essential services, such as meal delivery and supply distribution.
- Attend and participate in mandatory training sessions and staff meetings.
What We're Looking For:
- A high school diploma or equivalent and two years of experience in a related field.
- Superb communication and interpersonal skills, with the ability to resolve conflicts and provide emotional support.
- A strong team player with excellent time management and organizational skills.
- Able to recognize mental health emergencies and respond accordingly.
Physical Requirements:
- Ongoing need to communicate effectively with colleagues and participants.
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