Customer Service Professional

4 days ago


Stockton, California, United States Oldcastle Infrastructure Full time

Oldcastle Infrastructure is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America.

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We're looking for a highly skilled Customer Service Representative to join our team. As a CSR, you will be responsible for ensuring a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries, and delivering exceptional service in a timely and professional manner.

Job Responsibilities
  • Develop a comprehensive understanding of Oldcastle products, systems, and business union contacts to efficiently support customer requests
  • Perform administrative duties for all steps of the departments
  • Answer incoming customer telephone calls in a courteous and professional manner
  • Support operations by organizing and implementing administrative systems
  • Keep timely and orderly records such as daily receipts, files, employee records, and any other administrative documents
  • Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
  • Receive, record, and route customer concerns/changes in an appropriate manner
  • Answer customer inquiries and provides appropriate technical and/or product-related information
  • Contact customers when necessary to follow up on customer issues or orders
  • Obtain customer feedback information
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Document all contacts, actions, and responses in the customer database
  • Organize and maintain the file system; file correspondence and other records
  • Maintain working knowledge of products and/or services
  • Prepare reports and correspondence as needed

The successful candidate will have 2+ years of related experience and excellent verbal and written communication skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint) is also required.

Estimated Salary Range: $25.00 - $28.00 per hour, with yearly bonus eligibility.

About CRH: CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.



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