Customer Service Professional
4 days ago
Oldcastle Infrastructure is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America.
">We're looking for a highly skilled Customer Service Representative to join our team. As a CSR, you will be responsible for ensuring a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries, and delivering exceptional service in a timely and professional manner.
Job Responsibilities- Develop a comprehensive understanding of Oldcastle products, systems, and business union contacts to efficiently support customer requests
- Perform administrative duties for all steps of the departments
- Answer incoming customer telephone calls in a courteous and professional manner
- Support operations by organizing and implementing administrative systems
- Keep timely and orderly records such as daily receipts, files, employee records, and any other administrative documents
- Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
- Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
- Receive, record, and route customer concerns/changes in an appropriate manner
- Answer customer inquiries and provides appropriate technical and/or product-related information
- Contact customers when necessary to follow up on customer issues or orders
- Obtain customer feedback information
- Effectively communicate customer issues and concerns to all applicable internal staff members
- Document all contacts, actions, and responses in the customer database
- Organize and maintain the file system; file correspondence and other records
- Maintain working knowledge of products and/or services
- Prepare reports and correspondence as needed
The successful candidate will have 2+ years of related experience and excellent verbal and written communication skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint) is also required.
Estimated Salary Range: $25.00 - $28.00 per hour, with yearly bonus eligibility.
About CRH: CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
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