Telecommunications Specialist

Position Overview:
As a Customer Service Representative, you will play a crucial role in delivering a warm and positive telephone experience to incoming callers. Your contributions will support the Call Center in achieving service level and quality performance goals.

Compensation:
New team members can anticipate starting wages ranging from $19.95 to $23.46 per hour. Based on individual performance, there is potential for advancement on our comprehensive wage scale, which extends up to $26.92 per hour.

Work Schedule:
This position requires a commitment of 40 hours per week, Monday through Friday, with a Saturday rotation that includes a 10% shift differential.

About Us:
Unity Care NW is a non-profit, federally qualified health center dedicated to serving the greater Whatcom County area since 1982. With clinics in multiple locations, we provide a wide range of primary medical, behavioral health, and dental services, along with pharmacy support to a diverse and often underserved patient population.

Our Values:
We uphold principles of Respect, Integrity, and Accountability. Our inclusive culture reflects our commitment to demonstrating our Values in Action, ensuring that every team member is valued and that we strive to onboard a diverse workforce aligned with our mission.

What We Offer:
- A collaborative and friendly team environment
- A competitive compensation package

Benefits Include:
- 401(K) retirement plan with employer matching
- 6 paid holidays
- Paid Time Off (108 hours in the first year, increasing thereafter)
- Additional paid leaves for bereavement, jury duty, and organ transplant
- Life/AD&D insurance
- Optional insurances including supplementary life, short-term and long-term disability, critical illness, and more
- Flexible spending accounts
- Employee Assistance Program
- Incentives for alternative transportation
- Medical hardship payroll loans, employee referral bonuses, and gym discounts
- Employment eligibility for Public Student Loan Forgiveness

Requirements:
Professional and Technical Knowledge:
Applicants should possess a foundational level of written and verbal communication skills, computational abilities, and computer literacy typically acquired through a general studies high school program. Familiarity with customer service, call center operations, and patient scheduling processes is essential.

Technical Skills:
Proficiency in keyboarding at a speed of 40 wpm and data entry is required. Candidates should demonstrate proficiency with electronic clinical systems, including Electronic Medical Records (EMR) and scheduling software, as well as familiarity with Microsoft Outlook and Word.

Communication Skills:
Effective communication of complex or technical information to colleagues and others is necessary. Candidates should be able to exercise tact and diplomacy in resolving minor conflicts or disagreements. Proficiency in preparing written communications, such as correspondence and emails, is expected. Bilingual communication in Spanish is a plus.

Unity Care NW prioritizes the health and safety of our patients and staff, requiring all employees to receive annual flu immunizations and COVID-19 vaccinations as part of our commitment to public health.

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