Floor Coverings International Office Coordinator
1 month ago
Job Summary:
As an Office Manager with Floor Coverings International, you will play a vital role in the growth and expansion of the local franchise. Your primary responsibilities will include scheduling and installation of projects, assisting with marketing efforts, and maintaining accurate company financials.
Key Responsibilities:
Schedule all leads to appointments for the sales team in a timely and efficient manner.
Follow up on open proposals as needed to ensure timely completion.
Support and participate in home shows to promote the company's products and services.
Assist in the development, management, and delivery of local marketing tactics to increase brand awareness.
Maintain a clean and organized showroom and office space.
Resolve customer conflicts in a professional and courteous manner.
Financial Responsibilities:
Accurately update QuickBooks daily for all income and expenses.
Complete job costing reports within 24 hours of completing an installation.
Track, prepare, and manage timely payment of business-related expenses.
Production Responsibilities:
Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
Order all necessary products for jobs accurately and follow up on delivery.
Schedule jobs to meet the schedule of customers and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to the start of the job.
Update InspireNet daily with the status of the job and upcoming schedule.
Continuous Improvement:
Attend weekly meetings with the Franchise Owner at scheduled times.
Submit GS&R Prep forms weekly via email.
Work weekly and monthly to meet goals.
Be available to attend training seminars at the owner's discretion.
Make decisions and act in accordance with Floor Coverings International's core values and mission.
Qualifications:
Strong communication skills, particularly over the phone.
Organized, detail-oriented, and able to multitask.
Experienced in bookkeeping using QuickBooks is a plus.
Able to work independently without supervision.
Compensation: $20.00 per hour
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