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Hotel Banquet Server

2 months ago

Buena Park, California, United States Knott's Berry Farm Full time

Job Summary:

This position is responsible for the complete setup, service, and cleanup of catering events at Knott's Berry Farm. The successful candidate will provide exceptional guest service in a timely, courteous, and professional manner, consistent with the company's grooming, attendance, and operational standards.

Key Responsibilities:

  • Transport large trays, up to 30 lbs, through a crowded room on a continuous basis throughout the shift.
  • Follow department and company operational SOPs.
  • Ensure food and beverages are served promptly.
  • Check all equipment for damage and cleanliness.
  • Complete table setups as directed and in accordance with Banquet Event Orders (BEOs).
  • Complete room setups as directed by BEOs.
  • Serve food in accordance with BEOs and direction from shift leads.
  • Provide excellent customer service.
  • Report all unsafe or unusual conditions to supervision.
  • Follow proper chemical and safety standards.
  • Maintain cleanliness of all respective equipment, guest, and service areas while following all safety standards.
  • Follow and enforce policies regarding the consumption of alcohol during events.
  • Take breaks and meal periods with posted schedule, company, and California State policies.
  • Break down rooms at completion of event in accordance with direction from Banquet Team Leader and/or Banquet Manager.

Requirements:

  • Must be at least 18 years of age.
  • Must follow proper service standards.
  • Possess a state of California Food Handler's card.
  • Must be able to satisfactorily communicate in English with guests and visitors.
  • Ability to work nights, weekends, and holiday periods to meet business needs.