Sales Support Supervisor

2 weeks ago

Bluffton, South Carolina, United States Palmetto Moon Full time
Job Overview

Location
Bluffton, SC

Employment Type
Full Time

Position Title: Sales Support Supervisor

ROLE SUMMARY:

The Sales Support Supervisor plays a pivotal role in assisting the Store Sales Manager in enhancing sales performance, executing operational tasks, and ensuring outstanding customer service is consistently provided.

Duties/Responsibilities:
  • Sales & Financial Outcomes
    • Support the Store Sales Manager in meeting sales targets and objectives.
    • Conduct Manager on Duty (MOD) shifts as scheduled to oversee and motivate the team.
    • Encourage active participation in sales initiatives (customer engagement, sales competitions, product knowledge enhancement, etc.).
    • Monitor staffing levels on a daily and weekly basis, making adjustments as necessary to align with business needs.
    • Stay informed about Key Performance Indicators (KPIs) for the store, understanding their impact on daily and weekly operations.
  • Customer Engagement
    • Deliver exceptional customer service by interacting with every customer, equipping yourself with relevant product knowledge, addressing inquiries, and resolving issues effectively.
    • Train and guide the team to provide the expected level of customer service to drive sales performance.
    • Handle customer complaints professionally, striving for prompt and satisfactory resolutions.
    • Follow up on customer concerns and inquiries in a timely manner.
  • Team Development
    • Assist in holding team members accountable for performance expectations, particularly during Manager on Duty shifts.
    • Inspire and motivate the team to achieve sales goals, deliver excellent customer service, and support company initiatives.
    • Adjust team priorities to align with goals and company/store objectives.
    • Provide immediate coaching to team members to correct actions or offer training.
    • Communicate employee concerns to the appropriate leadership promptly.
  • Talent Acquisition
    • Engage actively in store staffing through recruitment and interviewing processes.
    • Conduct orientation and training for new team members as required.
    • Understand company expectations for performance management and utilize resources effectively.
    • Appropriately coach and address associate performance through established processes.
  • Product Expertise & Visual Presentation
    • Stay updated on key sales drivers (top styles, popular items, new products, etc.) and know where to find resources for personal use and team training.
    • Train team members on product features and effective selling techniques.
    • Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
  • General Leadership Responsibilities
    • Promote workplace safety among the team, including safe working practices and knowledge of emergency procedures.
    • Perform opening and closing procedures, ensuring accurate financial transactions and maintaining a secure environment.
    • Ensure compliance with local, state, and federal regulations, including safety standards and timekeeping requirements.
Qualifications

Required Skills/Abilities
  • Minimum of 2 years of leadership experience, preferably in a retail environment.
  • Demonstrated motivation and delegation skills with a proven ability to hold team members accountable.
  • Confident, proactive, and willing to tackle workplace challenges.
  • Ability to manage multiple tasks and adapt priorities as necessary to keep the team focused on business needs.
  • Strong verbal communication skills, with the ability to convey important information clearly and effectively.
  • Quick decision-making and problem-solving abilities, particularly in customer service situations.
  • Ability to interpret key reports and learn the company POS system through standard training.
Physical Requirements
  • Ability to bend, twist, stoop, and stand for extended periods.
  • Ability to lift and carry materials up to 50 lbs. with or without reasonable accommodations.

  • Retail Operations Supervisor

    2 weeks ago

    Bluffton, South Carolina, United States Lids Full time

    Position Overview The Retail Operations Supervisor plays a crucial role in driving sales performance and ensuring exceptional customer service within the store environment. This position is responsible for supporting the Store Manager in achieving company objectives and fostering a productive team atmosphere. Key Responsibilities Sales Performance:...

  • Retail Operations Supervisor

    2 weeks ago

    Bluffton, South Carolina, United States Chico's FAS Full time

    **Retail Operations Supervisor - White House Black Market**Join our fashion-driven team, committed to creating a styling and social experience that empowers women to feel their best.POSITION OBJECTIVE:The Retail Operations Supervisor plays a crucial role in assisting the Store Manager in fostering a customer-centric and product-oriented sales environment,...

  • Retail Operations Supervisor

    2 weeks ago

    Bluffton, South Carolina, United States Chico's Full time

    Join Our Fashion-Forward Team!At Chico's, we are passionate about creating a styling and social experience that empowers women to feel beautiful.POSITION SUMMARY:The Retail Operations Supervisor plays a vital role in assisting the Store Manager to foster a customer-centric and product-oriented sales environment. This position emphasizes our core values and...

  • Retail Sales Leader

    4 days ago

    Bluffton, South Carolina, United States Le Creuset Group Full time

    **Job Summary**We are seeking a highly motivated and results-driven Retail Sales Leader to join our team at Le Creuset Group. As a critical member of our retail store leadership team, you will play a key role in delivering excellence in sales, service, and operations.**Key Responsibilities:**Drive business results by maximizing daily sales plans and...

  • Retail Sales Associate

    3 days ago

    Bluffton, South Carolina, United States Marshalls Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Marshalls. As a Sales Associate, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.Key...

  • Sales Representative

    6 days ago

    Bluffton, South Carolina, United States Perry Ellis International Full time

    About the RolePerry Ellis International is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting our products, and driving sales growth.Key ResponsibilitiesCustomer Service: Greet customers in a courteous and friendly manner,...

  • Sales Representative

    6 days ago

    Bluffton, South Carolina, United States Adams Outdoor Full time

    Job Summary:Adams Outdoor Advertising, a leading advertising platform, is seeking a Sales Representative to support its sales team. The ideal candidate will be a driven, self-motivated individual who can collaborate with colleagues and prospective clients in a fast-paced environment.Key Responsibilities:Develop and execute sales strategies to sell dynamic...

  • Sales Associate

    4 days ago

    Bluffton, South Carolina, United States Tommy Hilfiger Full time

    Job Summary:The Sales Associate is a key member of the Tommy Hilfiger team, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of our brand, working closely with customers to understand their needs and provide personalized recommendations.Key Responsibilities:Provide outstanding...

  • Sales Associate

    4 days ago

    Bluffton, South Carolina, United States Crocs Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Crocs. As a Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our stores.Key ResponsibilitiesCustomer Service: Provide world-class service to our customers, responding to their needs...

  • Optical Sales Professional

    2 days ago

    Bluffton, South Carolina, United States EssilorLuxottica Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at EssilorLuxottica. As a Sales Associate, you will be responsible for creating an exceptional optical experience for our guests by providing expert knowledge, exceptional service, and a personalized approach to eyewear sales.Key ResponsibilitiesConsistently...

  • Optical Sales Professional

    2 days ago

    Bluffton, South Carolina, United States EssilorLuxottica Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Optical Sales Professional to join our team at EssilorLuxottica. As a Sales Associate, you will be responsible for creating an exceptional optical experience for our guests by providing expert knowledge, exceptional service, and a personalized approach to eyewear sales.Key...

  • Automotive Sales Consultants

    2 weeks ago

    Bluffton, South Carolina, United States Group 1 Auto Full time

    Join Our Team as an Automotive Sales ConsultantOverviewConsider a rewarding career with us at Group 1 Automotive, a prominent leader in the automotive retail and service industry.We are seeking enthusiastic Automotive Sales Consultants to join our dedicated team. The ideal candidate recognizes that success in business is rooted in exceptional customer...

  • Parts Sales Associate

    4 days ago

    Bluffton, South Carolina, United States Kia Country of Hilton Head Full time

    Job SummaryKia Country of Hilton Head is seeking a highly motivated and customer-focused Parts Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the right parts for their vehicles.ResponsibilitiesOversee the parts sales process from...

  • Counter Sales and Delivery Driver

    4 days ago

    Bluffton, South Carolina, United States Spectrum Paint Company Inc Full time

    Job SummarySpectrum Paint Company Inc is seeking a highly motivated and detail-oriented Counter Sales and Delivery Driver to join our team. As a Counter Sales and Delivery Driver, you will be responsible for delivering products to customers safely and efficiently, while also providing exceptional customer service and support.Key ResponsibilitiesDelivery and...

  • Showroom Customer Support Specialist

    2 weeks ago

    Bluffton, South Carolina, United States Freedom Home Care Full time

    Advantages:401(k) matchingDental coverageHealth coveragePaid leaveVision coverageFreedom Home Care is on the lookout for a dedicated customer service expert to become part of our team. This role is for a Part-time (20 hours per week, 9am-1pm M-F) Showroom Customer Support Specialist in our location. You will coordinate in-home consultations for our clients...

  • Regional Sales Executive

    2 weeks ago

    Bluffton, South Carolina, United States Pay Proudly Full time

    Position OverviewExpand Your Career Potential with Us...Attractive base salary plus unlimited recurring commissionsPay Proudly is a dynamic and community-focused organization dedicated to enhancing payment processing transparency and supporting local enterprises. Founded by an industry veteran with over 25 years of experience, our mission is to empower...

  • Retail Sales Representative at Ann Taylor Factory

    2 weeks ago

    Bluffton, South Carolina, United States Ascena Retail Group Full time

    Company OverviewAscena Retail Group is dedicated to empowering women through fashion, offering a diverse range of styles that reflect their individuality and confidence. We foster a culture that encourages personal and professional growth.Role Summary:Contributes to store revenue by providing outstanding customer service, maintaining a tidy shopping...

  • Housekeeping Operations Manager

    2 weeks ago

    Bluffton, South Carolina, United States You've Got Maids Full time

    Cleaning Services Supervisor Position at You've Got MaidsYou've Got Maids stands as a premier home cleaning franchise in the United States, dedicated to becoming the top choice within the community. As we grow, we are eager to welcome committed individuals to our organization.Position Overview:Oversee office functions to enhance operational...

  • Pro Shop Sales Representative

    2 weeks ago

    Bluffton, South Carolina, United States Troon International Full time

    Golf Shop AttendantJob Category: Retail Requisition Number: GOLFS003364Job OverviewTroon International is pleased to present an outstanding career opportunity for a Golf Shop Attendant. Ideal candidates will excel in a Golf Hospitality setting and demonstrate a strong commitment to delivering exceptional service.Key Responsibilities:Execute opening and...

  • Retail Operations Leader

    2 weeks ago

    Bluffton, South Carolina, United States H & M Hennes & Mauritz Gruppe Full time

    Position Overview: The Retail Operations Leader is accountable for achieving Sales and Profit objectives within the store by implementing strategies that enhance the Customer Experience. This role involves ensuring a high-performing team and fostering their growth, focusing on talent and leadership development, as well as structured performance management...