Medical Office Coordinator Specialist

7 days ago


Greensburg, Pennsylvania, United States Optum Full time
Job Summary

We are seeking a skilled Medical Office Coordinator Specialist to join our team at Optum in Greensburg, PA. This full-time role involves providing exceptional patient care and administrative support in a fast-paced clinical environment.

Responsibilities
  • Communicate with patients and families to complete registration processes, collecting demographic information and verifying insurance eligibility.
  • Utilize computer systems to enter and verify patient data, ensuring accuracy and completeness of information.
  • Gather necessary clinical information and process referrals, pre-certifications, and authorizations according to insurance plan requirements.
  • Verify insurance coverage, benefits, and create price estimates as needed.
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations.
  • Identify outstanding balances from previous visits and attempt to collect any amount due.
  • Responsible for collecting data directly from patients and referring provider offices to confirm and schedule appointments prior to hospital discharge.
  • Respond to patient inquiries related to routine and sensitive topics in a compassionate and respectful manner.
  • Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary.
Requirements
  • High School Diploma or equivalent required; 1+ years of customer service experience in a hospital, office setting, or phone support role.
  • Ability to work full-time, including occasional overtime given the business need.
  • Preferred qualifications include experience with Microsoft Office products, working knowledge of medical terminology, and understanding of insurance policies and procedures.
What We Offer
  • Paid Time Off, 8 Paid Holidays, Medical Plan options, Dental, Vision, Life & AD&D Insurance, Short-term disability, and Long-Term Disability coverage.
  • 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, and Voluntary Benefits.

$52,000 - $62,000 per year, based on location and experience.



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