Operations Director
6 days ago
Waterway Carwash is a renowned car wash chain in the Kansas City Area, committed to delivering exceptional customer experiences.
Job OverviewWe are seeking an Operations Director to lead our daily operations and drive business growth. This role offers competitive compensation and benefits, as well as opportunities for career advancement in a fast-paced outdoor environment.
Responsibilities- Customer Service: Provide excellent customer service by leading by example, greeting customers positively, identifying needs, and selling car wash services and memberships.
- Manage Daily Operations: Coordinate daily store production, staff stores based on forecasted business needs, ensure stores are opened and staffed correctly, and maintain high service standards.
- Lead and Manage Employees: Provide daily direction and coaching to employees, coach and mentor employees, create weekly employee schedules, and perform other safety and maintenance tasks as needed.
- Qualifications: Current driver's license, associate's degree or above (or current college senior), at least 2 years of supervisory or management experience in retail or hospitality, or professional sales experience.
- Availability: Available to work a retail schedule (5 of 7 days, 45 hours, including weekends and holidays).
- Languages: Fluent in English for communication with team members, managers, and customers.
- Paid Time Off: Up to 12 days earned in the first year.
- Medical Benefits: Health, dental, and vision insurance coverage starts within 60 days.
- Long-term Investment Matching Program: Support your long-term financial goals.
- College Tuition Assistance Program: Up to $4,000 in tuition expenses covered.
- Referral Bonus Program: Generous referral bonuses for successful hires.
- Environmental: Work outdoors year-round in various weather conditions.
- Physical: Periods of extended standing, bending, lifting up to 50 pounds, driving vehicles, reaching above and below shoulder level, and maintaining a calm disposition under pressure.
- Vision and Hearing: Far and near visual acuity, peripheral vision, and depth perception, as well as hearing and understanding speech and other sounds.
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