Principal Site Reliability Engineer

1 week ago

Dallas, Texas, United States CARE Full time
About Care.com

Care.com is a leading consumer tech company that's revolutionizing the way families find and connect with caregivers. Our mission is to solve the universal challenge of finding reliable care for loved ones. We're a team of entrepreneurs, self-starters, and innovators who share a passion for using technology to make a positive impact.

Job Summary

We're seeking a highly skilled Principal Site Reliability Engineer to join our team. As a key member of our engineering organization, you'll be responsible for ensuring the reliability, scalability, and performance of our critical systems. You'll lead incident response, manage releases, improve observability, and collaborate with cross-functional teams to drive continuous improvements.

Key Responsibilities
  • Release Management: Coordinate releases for applications, ensuring efficient deployment and smooth rollbacks.
  • Incident Response: Lead incident management, facilitate root cause analysis, and continuously update response processes.
  • Monitoring & Alerting: Implement proactive monitoring, create dashboards, and set up real-time alerts for critical services.
  • Hypercare: Ensure system stability during critical post-release periods, monitoring performance and preventing incidents.
  • Collaboration with Dev & QA: Work closely with developers and QA teams to ensure performance benchmarks and observability goals are met.
  • SLI/SLA/SLO Management: Define and measure service levels for key workflows and APIs, ensuring alignment with business expectations.
  • Observability Maturity: Continuously assess and improve observability practices across teams, driving data-driven insights.
Requirements
  • 6+ years of experience in SRE or DevOps roles with a focus on monoliths and distributed microservices in cloud environments (AWS, GCP).
  • Proficiency in CI/CD tools (Jenkins, Terraform, Ansible).
  • Strong experience with Kubernetes, Docker, and JVM-based monoliths.
  • Expertise in monitoring tools (SignalFX, Splunk, Amplitude) and production incident management.
  • Scripting skills (Python, Bash, or Groovy).
  • Strong understanding of cloud-based systems and containerization.
  • Excellent communication skills and a collaborative approach to working cross-functionally.
  • Experience optimizing large-scale, customer-facing platforms in fast-paced environments.
What We Offer

Care.com offers a competitive salary range of $180,000 to $200,000, as well as a comprehensive benefits package, including health insurance, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). We're an equal opportunity employer and welcome applications from diverse candidates who share our passion for using technology to make a positive impact.

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