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Assistant Store Manager

1 month ago

Fayetteville, North Carolina, United States Chico's FAS Full time
Job Title: Assistant Store Manager

Job Summary:

The Assistant Store Manager plays a crucial role in supporting the Store Manager in promoting a customer-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

Key Responsibilities:
  • Performance Culture:
    • Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies in partnership with the Store Manager.
    • Establish and communicate clear expectations, holding the store team and themselves accountable for achieving brand, performance, and behavior standards.
    • Control payroll and supply budget.
    • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
  • Customer Experience:
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
    • Model sales expectations by utilizing various techniques and communicating product knowledge to customers, recommending merchandise selections or helping to locate or obtain merchandise based on customer needs and desires.
    • Ensure prompt resolution of customer concerns.
  • Talent:
    • Assist in recruiting, hiring, and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, etc.
    • Assess and coach store team on performance.
Requirements:
  • High School diploma or equivalent.
  • 2+ years of retail management experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication, verbal, and written skills.
  • Able to learn or adapt to technology provided by the company.
  • Proven excellent customer service skills with statistical track records in all areas of sales and leadership.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Strong leadership qualities, training, and team-building skills.
  • Knowledge of administrative aspects of store operations.
  • Able to communicate with customers and staff.
Physical Requirements:
  • Constant Walking/Standing - 67-100% of 8-hour shift.
  • Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
  • Frequent Climbing - 34%-66% of 8-hour shift.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.