Customer Service Representative
4 weeks ago
About Us
Soft Flex Company is a leading manufacturer and distributor of jewelry-making products, serving the hobby, craft, and jewelry industries worldwide.
Job Summary
We are seeking a highly skilled and customer-focused Customer Account Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, processing orders, and providing timely support to our valued customers.
Key Responsibilities
- Process customer orders and respond to inquiries in a timely and professional manner
- Provide exceptional customer service, resolving issues and concerns in a fair and efficient manner
- Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction
- Develop and maintain strong relationships with customers to drive loyalty and retention
- Stay up-to-date on product knowledge and industry trends to provide informed support to customers
Requirements
- 1-2 years of experience in a sales or customer service role
- Proficiency in Intuit QuickBooks and MS Excel
- Excellent communication and organizational skills
- Ability to type 60+ words per minute and know 10-key by touch
- Beading and/or crafting background is a plus
What We Offer
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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