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Fire Life Safety Support Technician

2 months ago

Deerfield Beach, Florida, United States Walgreens Full time

Job Overview

Position Summary:

The role involves delivering technical, communication, and procedural assistance to internal stakeholders within the Walgreens network regarding Fire Alarm systems. Responsibilities include diagnosing FLS challenges, generating service requests, and coordinating with service providers for issue resolution.

Primary Duties:

  • Handle FLS inquiries through various channels including phone, email, and ticketing systems, assessing issues, deploying service technicians, and collaborating with internal teams for effective solutions.
  • Respond to service demands from monitored facilities, internal divisions, and regulatory bodies.
  • Analyze alarm documentation and follow established protocols to address service challenges.
  • Record customer interactions for tracking and reporting purposes.
  • Oversee work orders utilizing the Service Channel platform.
  • Deliver customer service with a focus on precision and thoroughness.
  • Work in conjunction with other departments to ensure timely resolution of work orders.
  • Exhibit clear communication skills both verbally and in written formats.
  • Stay informed about security organizations and their operations.
  • Propose enhancements for service improvement.
  • Comply with organizational policies and operational procedures.

About Walgreens:

Walgreens is a member of Walgreens Boots Alliance, a comprehensive healthcare organization committed to enhancing health outcomes. With numerous locations throughout the United States and Puerto Rico, Walgreens is focused on serving communities and facilitating access to healthcare services. The company provides a cohesive experience through both physical and digital channels to deliver high-quality products and services across the nation.