Guest Services Ambassador

2 weeks ago


Racine, Wisconsin, United States My Place Hotels Full time
Job Title: Guest Services RepresentativeAbout the Role:

We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at My Place Hotel. As the central point of contact for guests, you will ensure their stay is seamless from reservation to check-out.

Key Responsibilities:
  • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, efficiently handling check-ins and check-outs, managing reservations, and accurately recording charges.
  • Guest Assistance: Serve as the go-to resource for guests, providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
  • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
  • Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
  • Safety & Security: Adhere to all safety and security protocols, regularly inspecting the property and reporting any issues to the General Manager.
  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
  • Cleaning: Assist with cleaning tasks, such as laundry, cleaning and sanitizing common areas, and ensuring entrances and sidewalks are free of snow and ice.
  • Support Services: Deliver additional guest supplies, issue and track master keys and key cards, and assist with cleaning guest rooms when needed.
Requirements:
  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
  • Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
  • Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
  • Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits:
  • Starting at $15 and up.
  • Monthly Bonus Potential.
  • Flexible Scheduling.
  • Direct Deposit.
  • Cross-Training.
  • Growth Potential.


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