Customer Service Branch Associate

2 weeks ago


Euclid, Ohio, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly motivated and detail-oriented Branch Associate to join our team at Sherwin-Williams. As a key member of our customer service and delivery team, you will be responsible for receiving and preparing orders, loading and unloading products, and delivering products to customers in a safe and timely manner.

Key Responsibilities
  • Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping.
  • Load and unload products from deliveries, ensuring accurate and efficient processing.
  • Operate and maintain warehouse vehicles and equipment, adhering to safety protocols and procedures.
  • Provide exceptional customer service, assisting customers in person and over the phone, and presenting appropriate products and services.
  • Process sales transactions accurately and consistently, following company policies and procedures.
  • Deliver products to customers in a safe and timely manner, ensuring a positive customer experience.
  • Communicate and cooperate with supervisors and coworkers, maintaining a collaborative and supportive team environment.
  • Maintain a clean and safe working environment, optimizing space utilization and adhering to quality service standards.
  • Operate tinting, mixing, and color matching equipment, as needed, to provide exceptional customer service.
  • Comply with inventory control procedures and assist with bi-annual inventory review, ensuring accurate and up-to-date inventory levels.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must have a valid, unrestricted Driver's License.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, with or without reasonable accommodation.
Preferred Qualifications
  • Have at least a High School diploma or GED.
  • Have at least one (1) year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.
  • Have at least one (1) year of work experience in customer service, retail, or sales.

Why Sherwin-Williams? We offer a wide range of benefits, including a competitive wage, comprehensive health insurance, and opportunities for career growth and development. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.



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