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Chiropractic Care Coordinator
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Patient Care Coordinator to join our team at The Joint Chiropractic. As a Patient Care Coordinator, you will be the first point of contact for patients, providing exceptional service and ensuring a positive experience for each individual. Your primary responsibility will be to educate patients on our wellness plans and services, handle memberships, and process transactions with precision.
Key Responsibilities:
- Provide exceptional customer service and build lasting relationships with patients.
- Educate patients on our wellness plans and services, including chiropractic care and membership options.
- Handle memberships, including sales and account management, to ensure patient satisfaction and retention.
- Process transactions with precision and maintain accurate patient records.
- Assist with paperwork and clinic operations to ensure a smooth and efficient experience for patients.
- Drive marketing and sales efforts to attract new patients and grow our patient base.
- Manage patient flow and ensure clinic operations run smoothly and efficiently.
- Maintain a clean, organized, and professional workspace to ensure a positive experience for patients.
- Provide outstanding customer service and uphold professionalism in all interactions with patients and colleagues.
- Collaborate with team members to foster a positive workplace culture and achieve team goals.
- Manage phone calls and texts via phone and web-based platforms to ensure timely and effective communication with patients.
Benefits:
- Full-Time Patient Care Coordinators:
- Set schedule with weekend availability and extra shifts option.
- Medical, dental, and vision insurance.
- 401(K) matching.
- Paid time off and holiday pay.
- Paid parental leave program.
- Career growth opportunities.
- Monthly and quarterly bonus opportunities.
- Free chiropractic care for employees and discounted care for immediate family.
Requirements:
- Minimum 1 year of sales experience in a fast-paced retail environment.
- High school diploma or equivalent.
- Cheerful and positive attitude.
- Availability to work weekends and evenings.
- Proficient with office equipment and software (Microsoft Office, Google Drive, social media).
- Maintain clinic cleanliness and professional appearance.
- Confident in presenting and selling memberships.
- Self-motivated and able to work independently.
- Strong conflict resolution skills.
- Office management or marketing experience is a plus.
- Ability to stand/sit for long periods and lift up to 20 pounds.
- Willingness to travel for training.
