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Retail Sales Manager

2 months ago

Louisville Kentucky, United States Express Full time
About the Role

We are seeking a highly skilled and experienced Retail Sales Leader to join our team at Express. As a Retail Sales Leader, you will be responsible for driving sales and customer satisfaction on the sales floor and in the stockroom.

Key Responsibilities
  • Develop and motivate sales associates to maximize sales potential
  • Provide coaching and training to sales associates to ensure efficient and effective floor operations, customer service, and stockroom management
  • Partner with Store Management to provide feedback on associate performance
  • Assist in training sales associates on store operations, product, policy, and procedures
  • Execute action plans to optimize results
  • Execute all aspects of daily store operations
  • Ensure appropriate associate coverage to create a great customer experience
  • Oversee and authorize the checkout experience
  • Assist with merchandise flow, including shipment, replenishment, and omni-channel operations
  • Monitor and analyze customer service provided by team members
  • Build an effective schedule with the right associate in the right place at the right time
  • Promote and support an environment focused on delivering great in-store customer experiences
  • Effectively resolve customer service issues to a positive outcome
  • Lead and model our customer experience model
  • Display expert knowledge of product, company policies, promotions, and loyalty programs
  • Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement
Requirements
  • High School or Equivalent
  • 1 year of experience in retail sales or a related field
  • Proficient in the use of technology, including iPads and registers
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Critical Skills and Attributes
  • Previous retail experience preferred
  • Ability to effectively communicate with customers, peers, and supervisors
  • Demonstrated sales accountability
  • Demonstrated collaborative skills and ability to work well with a team
  • Ability to multitask and handle multiple customers and/or processes at once