Claims Associate
3 weeks ago
About ECBM Insurance Brokers and Consultants
We are a family-owned and operated insurance broker and consulting firm based in Media, PA. Our mission is to put people - our clients and employees - first. We specialize in high-risk industries that require dedicated, client-based broker services in the areas of Commercial Insurance, Workers' Compensation, Employee Benefits, Cyber Liability, Professional Liability, Farm & Agriculture, and Personal Insurance.
About the Role
We are seeking a Claims Associate to join our team. This person will report to the Vice President of Claims Services and contribute to the profit and growth of ECBM by monitoring, managing, and reporting all first notices of loss received in the Claims Department. The Claims Associate will obtain, review, and evaluate all first notice of loss information from ECBM clients for all insurance lines of business.
Responsibilities
- Maintain and manage the Report Claims mailbox
- Receive and review initial claim reports from ECBM clients via phone, email, or dedicated reporting mailbox
- Collaborate with Claims Team staff to evaluate claims, proper reporting, and internal staff claim assignment
- Report claims to insurance carriers within 24 hours of receipt of claim by ECBM Claims Department
- Enter and document all First Notice of Loss information in AMS Claims Management System and Paperwise Document Filing System
- Establish standardized diary/suspense tasks as determined by claims line of business
- Acknowledge Claim receipt to ECBM client
- Follow for Carrier Adjuster assignment and provide claim information to ECBM client contact
- Communicate with internal Claims Team members relative to new claim assignments and carrier claims assignment
Requirements
- College degree preferred, but high school diploma or equivalency is required
- Good communication skills, both verbal and written
- Detail-oriented and ability to process high volume of transactions
- Property/Casualty insurance experience not required but preferred
- Skills Preferred: Microsoft Office including Outlook, Word, Excel, and Adobe
Benefits
- Competitive Pay
- Health and Welfare Programs Including Medical, Dental, and Vision Insurance
- Retirement and Income Protection Programs, including a 401k plan
- Work/Life Balance Including PTO, Holidays, and Remote work opportunities
- Career Advancement Opportunities
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