Staff Software Engineer
3 days ago
Sunrun is at the forefront of the energy revolution, and we're seeking a highly skilled Staff Software Engineer to join our Communications Domain team. As a key member of our team, you will play a critical role in designing and implementing complex software systems that enable seamless customer interactions across various communication channels.
Key Responsibilities- Lead the design and implementation of communication systems, ensuring alignment with industry best practices and the organization's technical strategy.
- Collaborate with cross-functional teams to prioritize and refine the backlog, ensuring high-quality delivery and continuous improvement.
- Own the end-to-end architecture and implementation of communication systems, including telephony, messaging, and related integrations.
- Work closely with product management and stakeholders to ensure that solutions meet both current and future business needs, aligning with regulatory and compliance requirements.
- Minimum of 6+ years of experience in delivering and maintaining production software.
- 3+ years of experience in designing and delivering communications software and related integrations.
- Strong understanding of the vernacular, business problems, toolsets, and technology challenges specific to Communications and Contact Centers.
- Experience configuring, managing, and optimizing predictive dialers, automating record lifecycle, and ensuring adherence to outbound compliance controls.
- Proven experience in designing and developing complex distributed systems and operating them in production.
- Practical knowledge and experience with modern Cloud Contact Center Platforms such as NICE CXOne, Five9, Amazon Connect, or similar platforms.
- Experience designing or tightly coupling the customer experience to a Customer Data Platform.
- Experience with Twilio or similar communication APIs.
- Experience with Javascript / Typescript.
Sunrun is committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
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