Customer Experience Specialist
1 day ago
The ideal candidate should possess a sales background, industry experience, bilingual skills in English and Spanish, and the ability to work independently with a strong work ethic and resilience. Additionally, they should have experience working with CRM systems, MS Office, and ERP systems.
Key Responsibilities:
- Deliver exceptional customer experiences.
- Identify and pursue potential customers.
- Meet or exceed sales targets by set deadlines.
- Handle customer complaints and resolve issues promptly.
- Arrange follow-up meetings to keep customers informed.
- Excel in meeting performance goals.
- Guide customers to relevant merchandise.
- Maintain a clean and organized sales floor.
- Inform customers about promotions and offers.
- Upsell products to increase sales.
- Develop and refine kitchen designs for clients, including estimates.
- Timely respond to customer inquiries regarding services, products, pricing, availability, product use, and payment terms.
- Support the ordering process for external suppliers, leveraging knowledge of ERP systems.
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