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Customer Service Representative

4 weeks ago

Benicia, California, United States Westamerica Bank Full time
Job Summary

We are seeking a highly skilled Cashier to join our team at Westamerica Bank. As a Cashier, you will be responsible for providing exceptional customer service and promoting sales of bank services and products.

The ideal candidate will have excellent communication skills, a strong understanding of financial concepts, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Customer Service
    • Provide high-quality service to customers, answering questions and resolving issues promptly and professionally.
    • Promote sales of bank services and products to customers, meeting or exceeding sales targets.
  • Teller Standards and Work Habits
    • Meet established standards for accuracy and compliance, adhering to policies and procedures.
    • Identify and resolve any discrepancies or errors in transactions, maintaining accurate records and reports.
  • Sales Referrals
    • Promote sales of bank's services, identifying opportunities to cross-sell products and meet sales targets.
    • Contribute to team success through effective communication and collaboration with colleagues.
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Finance, or related field preferred.
    • Minimum 6 months of experience in a cash handling role, preferably in a banking or financial institution.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
    • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
    • Familiarity with banking systems and software, with the ability to learn new technologies quickly.
Salary and Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

The estimated annual salary for this role is $50,000 - $60,000, based on market conditions and location.