Customer Service Representative

1 week ago


CA United States Ingka External Full time
About the Role

We're seeking a talented Customer Service Representative to join our team at Ingka External. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer experiences and ensuring a seamless shopping journey for our customers.

Key Responsibilities
  • Provide accurate and efficient transactions and/or orders, ensuring a positive customer experience.
  • Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
  • Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Build emotional connections through meaningful and empathetic interactions with customers.
  • Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO), offering and selling services as needed.
  • Provide a smooth returns and exchange experience, collecting high-quality data for follow-up when scheduled in returns.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Generous paid time off, holiday, and sick time
  • WiselyPay - earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
Requirements
  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent

The hourly pay range for this role is $27.32. We're an equal opportunities employer and welcome applications from diverse candidates.



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