Customer Service Experience Specialist

3 weeks ago


Branson, Missouri, United States Sight & Sound Services Full time

Sight & Sound Services fosters a culture of love for God and love for others, trust, and teamwork. Our team is comprised of people with diverse talents coming together as one to tell His story through who we are and what we do.

Job Description

The Guest Experience Advocate is responsible for providing the highest quality customer service for guests and potential guests seeking information and/or booking reservations through the Contact Center or Theatre Box Office.

  • Administer exceptional customer service to both external and internal guests.
  • Meet customers' needs professionally and graciously when addressing difficult problems or situations.
  • Leverage Showtix, our ticketing software, to efficiently manage reservations.
Requirements
  • Strong computer skills.
  • Solid typing skills.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and rational under pressure in a fast-paced environment.

Maintenance of accurate records and compliance with federal law requires verification of identity and eligibility to work in the United States upon hire. Visit our website to view the full job description and complete an online application.



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