Technical Service Operations Director

6 days ago


Andover, Minnesota, United States Desktop & Depot Support Full time
About the Position

We are seeking a Technical Service Operations Director to join our team in Andover, Massachusetts.

Your primary responsibility will be to lead a team of support engineers and ensure that all client desktop support tasks are completed efficiently and on time.

This includes managing software break-fix support, image loads, asset recovery, asset tagging, printer support, and more.

You will also oversee depot support tasks, such as inventory management, equipment storage, and picking/packing of equipment.

In addition to your technical expertise, we value excellent communication skills, problem-solving abilities, and a willingness to work independently and collaboratively with the team.

Salary: $90,000 - $110,000 per year

Location: Andover, Massachusetts

Qualifications:

  • Previous IT management experience
  • 2-3+ years of experience in Desktop/Depot Support or similar roles
  • Strong understanding of documentation and reporting

Benefits: Ongoing learning and development opportunities, virtue-centered team environment, regular performance appraisals and career advancement opportunities

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