Account Representative

5 days ago


Highland Park, Illinois, United States Todd Avery - State Farm Agent Full time
ROLE DESCRIPTION

As a vital member of the Todd Avery - State Farm Agent team, you will play a crucial role in our daily business operations and customers' success. Your primary responsibility will be to establish and maintain meaningful customer relationships, acting as a liaison between customer needs and agency departments. You will also be responsible for proactively marketing relevant products and services to improve the lives of our customers.

Responsibilities:
  • Establish and maintain customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relationships through effective communication and relationship-building skills.
Qualifications:
  • Experience in sales, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Experience managing client relationships, with a proven track record of success.
  • Interest in marketing products and services based on customer needs, with a focus on providing value-added solutions.
  • Excellent communication skills, including written, verbal, and listening skills.
  • Dedication to customer service, with a focus on delivering exceptional experiences.
  • Able to anticipate customer needs and effectively relate to customers.
Benefits:
  • Paid time off, including holidays and personal/sick days.
  • Salary plus commission/bonus structure.
  • Health benefits, including comprehensive coverage.
  • Growth potential and opportunities for advancement within the agency.


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